Smart Home

Change a home-security account email without losing ownership, recovery, monitoring notices, camera history, lock administration, users, or billing.

Create and test a least-privilege backup administrator for alarms, alerts, locks, cameras, monitoring, recovery, outages, and safe handback.

Change a home-security phone number without losing account recovery, alerts, monitoring callbacks, smart-lock access, camera evidence, or fallback entry.

Contain a SIM swap without disabling the house: secure identity accounts, preserve alarm and access controls, remove unknown sessions, and test recovery.

Reset a home security system safely by protecting evidence, pausing monitoring, closing accounts, rebuilding devices, and proving clean state.

Build a safe, reproducible home-security support case, control remote access, escalate cleanly, and retest every affected alarm path before closure.

Maintain sensor, lock, camera, hub, router, and backup batteries with low-battery triage, safe replacement, runtime checks, and a 60-minute test.

Measure home security push, SMS, email, call, camera, outage, and human acknowledgement delays with a safe 60-minute drill.